We hope that you love your order from Doobay! On each product page you will find the Return Policy for the product you are ordering.
If the product is not custom made or otherwise states there are no refunds, it’s easy to return an item and receive a refund!
If there is no specified return policy on the product detail page then our General Returns Policy acts as the default policy.
Please see more info on our RETURNS & REFUNDS page.
If your order is eligible for a return please contact our customer service who will help you return the item.
Refunds will be issued to the original form of payment used during checkout. If returning a gift you can choose to have your refund issued as a doobay gift voucher.
How long will it take to be refunded?
Your refund will be issued within 7 business days after the return has been received by our retail partner. You will be notified via email when we receive the return and when the transaction is complete.
Please note that your banking institution may require additional days to process and post this transaction to your account (typically 1-5 business days once they have received the information from us).
We can accept cancellations, for any reason, up to the moment your order has been processed. After that, you cannot cancel your order, but you may return it. To make a cancellation please get in touch with our customer service.
If you paid by debit card or PayPal, payment will usually be taken immediately. If you cancel your order before it is processed, we will refund you through your original payment method. If you paid by credit card, payment will usually be taken once your order is approved and ready for shipping. Please be aware that your bank or card issuer may reserve the money, meaning that you can't use it for a short period. If you cancel your order before it is processed, we will simply cancel the transaction and there will be no need to process a refund.
Shipping is calculated at checkout. For orders above 1,000 AED, we offer FREE delivery, providing there is a minimum of 500 Dhs spent with each retail partner.
You can track your order on DHL by inserting the tracking number supplied.
We offer a vast range of fashion and lifestyle products, which means that the quantities of each piece can be very limited. We keep our website stock synchronised with our retail partners, so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.
All orders will be delivered in Doobay packaging, which will protect your items and ensure that they reach you in perfect condition.
Visa, MasterCard, Visa Electron and Paypal.
We take security very seriously and our payment process uses the most advanced coding methods. Doobay also supplies VeriSign certificates and ATW for your safety.
Every item on Doobay has a size guide. Click on the link above the size selection to view a conversion chart. For a specific size or measurement query, please contact our Customer Service team.
All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you.